--- title: Terms and Conditions --- [![Orders Made Simple — home](https://144237897.fs1.hubspotusercontent-eu1.net/hub/144237897/hubfs/logo-wht.png?width=136&height=156&name=logo-wht.png)](https://ordersmadesimple.com/?hsLang=en) - [Home](https://ordersmadesimple.com/?hsLang=en) - [How it Works](https://ordersmadesimple.com/how-it-works?hsLang=en) - [Contact](mailto:sales@ordersmadesimple.com) [Login](https://dashboard.ordersmadesimple.com/) [Get started](https://meetings-eu1.hubspot.com/sales-oms/oms-demo) # Terms & Privacy ## Privacy Policy Effective Date: \[Insert Date\] Orders Made Simple (“we,” “us,” or “OMS”) is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and safeguard your information when you use our services, including the Orders Made Simple web and mobile apps. You can use many features of OMS without submitting personal information. However, some services require data to function properly — those are outlined below. ### 1. Your Rights As a user and data subject, you have the following rights under the General Data Protection Regulation (GDPR) and other applicable laws: - **Access:** Request a copy of the personal data we hold about you. - **Correction:** Update or correct inaccurate or incomplete information. - **Deletion:** Request the erasure of your personal data under certain conditions. - **Restriction:** Ask us to limit how we process your data. - **Portability:** Request your data in a machine-readable format for transfer to another provider. - **Objection:** Object to processing, especially for direct marketing. - **Complaint:** Submit a complaint to a supervisory authority if you believe your rights have been violated. We’ll notify third parties of any data corrections, deletions, or restrictions where feasible and not disproportionately burdensome. ### 2. Cookies Our website uses cookies to improve functionality and user experience, including features like language preferences and session continuity. - **Legal Basis:** These are processed under Art. 6(1)(b) GDPR (contractual necessity) or Art. 6(1)(f) GDPR (legitimate interest). - **Session Cookies:** Automatically deleted when your browser is closed. - You can control cookie preferences through your browser settings. ### 3. Technical & Server Data When you visit our platform, technical data may be collected automatically (e.g., browser version, OS, IP address, access times, referring URLs). - **Purpose:** Used for security, troubleshooting, and performance analysis. - **Legal Basis:** Legitimate interest under Art. 6(1)(f) GDPR. - This data is anonymised and not used to identify individuals. ### 4. User Registration To use certain features (e.g. supplier ordering, invoice uploads, recipe management), registration is required. - Data collected includes your name, email, venue name, and contact details. - IP address and timestamp of registration are stored to prevent abuse. - Your data is used solely for delivering and improving OMS services. - We do not sell or share your personal data with third parties for marketing. ### 5. Contact & Customer Support When you contact us (via email, support chat, or forms), we process your data to respond to your request. - **Legal Basis:** Art. 6(1)(b) GDPR (performance of a contract or steps prior to entering into one). - Data is deleted once your inquiry is resolved, unless retention is legally required. ### 6. Billing & Subscriptions When you subscribe to a paid OMS plan, we process payment details via a secure third-party provider (e.g. Stripe). - OMS does not store credit card numbers directly. - Billing data is processed only to manage your subscription, renewals, and refunds. ### 7. Data Access & Deletion Requests You can request access to your personal data, ask for it to be corrected or deleted, or withdraw consent where applicable. To do so, please email us at \[insert contact email\] and we’ll respond within the legal timeframe. ### 8. Data Retention We retain personal data only as long as necessary to provide our services and meet legal obligations. Data is securely deleted or anonymised when no longer needed. ### 9. Changes to This Policy We may update this policy as our services evolve or to stay compliant with regulations. Material changes will be communicated via email or in-app notice. ### 10. Contact Us For any privacy-related questions or requests, you can reach us at: Orders Made Simple Email: [info@ordersmadesimple.com](mailto:info@ordersmadesimple.com) --- ## Terms of Service Effective Date: 29 February 2024 Last Updated: 17th April 2025 By creating an account with Orders Made Simple, you agree to these Terms of Service (“Terms”). Please read them carefully before using our platform. ### 1. Introduction #### 1.1 Who We Are Orders Made Simple (“OMS”, “we”, “us”, or “our”) provides software-as-a-service (SaaS) tools for hospitality businesses to manage supplier ordering, cost tracking, and margin visibility. #### 1.2 Acceptance of Terms By registering for an OMS account or using our services, you confirm that you’ve read, understood, and agreed to be bound by these Terms. #### 1.3 Updates to These Terms We may revise these Terms from time to time. You’ll be notified of significant changes at least 30 days in advance via email or in-app notice. Continued use after the effective date constitutes acceptance of the updated Terms. ### 2. Account & Usage #### 2.1 Eligibility & Business Use OMS is designed for commercial use by hospitality professionals. By signing up, you confirm that you are using our platform for business purposes only. #### 2.2 Account Security You are responsible for keeping your login credentials secure. You must not share your login or impersonate another user. Any activity under your account is your responsibility. #### 2.3 Acceptable Use You agree not to: - Upload or distribute harmful or malicious code - Attempt to disrupt or impair OMS’s services or infrastructure - Use OMS for unlawful, deceptive, or unauthorised purposes Violation of these terms may result in account suspension or termination. #### 2.4 Access to Services OMS provides cloud-based software and hosts your data as part of our service. We will make the latest version of our app and its features available, including updates and improvements. ### 3. Service Availability & Quality #### 3.1 Uptime Commitment We aim to provide stable and reliable service at all times. While we strive for high availability, occasional downtime may occur due to maintenance or issues outside our control. #### 3.2 Technical Interruptions We are not liable for service interruptions caused by third-party providers, internet outages, or force majeure events. We’ll act promptly to restore functionality in the event of downtime. ### 4. Data, Content & Liability #### 4.1 Data Responsibility You are responsible for the accuracy, legality, and licensing of any data or content uploaded to OMS (e.g., invoices, images, pricing information). #### 4.2 Security & Third-Party Access We implement security measures to protect your data, but cannot guarantee against unauthorised access (e.g., hacking). You acknowledge the risk and agree to take reasonable precautions on your end. #### 4.3 Indemnity You agree to indemnify and hold OMS harmless from any third-party claims or legal disputes arising from your use of the platform, including data breaches or content violations. #### 4.4 Account Suspension If we suspect unlawful activity or rights violations on your account, we may temporarily suspend access. You’ll be notified and given the opportunity to respond. Access may be restored once the issue is resolved. ### 5. Support & Contact #### 5.1 Support Channels You can reach our team for help, feedback, or issues via email at: 📧 [info@ordersmadesimple.com](mailto:info@ordersmadesimple.com) Support is generally available Monday to Friday during standard UK business hours. ### 6. Communication & Notices All legal notices and formal communications must be made in writing. Email is considered a valid form of written communication. You agree to keep your contact information up to date. ### 7. Legal Provisions #### 7.1 Severability If any clause in these Terms is found to be invalid or unenforceable, the remaining terms will continue in full effect. Invalid provisions will be replaced with a valid one that closely matches the original intent. #### 7.2 Governing Law These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts. ### 8. Effective Date These Terms of Service are effective as of 29 February 2024. Updates or changes will be communicated through your registered email or in-app notices. ![Orders Made Simple](https://144237897.fs1.hubspotusercontent-eu1.net/hub/144237897/hubfs/logo-blk.png?width=211&height=207&name=logo-blk.png) **Restaurant ordering & hospitality procurement software** for restaurants, pubs, cafés and multi-site operators. Supplier ordering, invoice reconciliation, menu costing & stock control all in one platform. ## Product - [Home](https://ordersmadesimple.com/?hsLang=en) - [How it works](https://ordersmadesimple.com/how-it-works?hsLang=en) - [Get started](https://meetings-eu1.hubspot.com/sales-oms/oms-demo) - [Contact](mailto:sales@ordersmadesimple.com) ## Legal - [Terms & Privacy](https://ordersmadesimple.com/privacy-policy) 84 Commercial Street, EH6 6LX - Edinburgh [0131 564 1130](tel:+441315641130) [info@ordersmadesimple.com](mailto:info@ordersmadesimple.com) [Get in touch →](mailto:sales@ordersmadesimple.com) - - - - © 2026 Orders Made Simple Ltd. - [Website Victor Blanco](https://victorblancoweb.com/) [![Download Orders Made Simple on the App Store](https://144237897.fs1.hubspotusercontent-eu1.net/hub/144237897/hubfs/app-store__footer.png?width=189&height=58&name=app-store__footer.png)](https://apps.apple.com/gb/app/orders-made-simple/id1504056632) [![Get Orders Made Simple on Google Play](https://144237897.fs1.hubspotusercontent-eu1.net/hub/144237897/hubfs/google-play__footer.png?width=190&height=59&name=google-play__footer.png)](https://play.google.com/store/apps/details?id=com.ordersmadesimple.application&referrer=utm_source%3Dwebsite%26utm_medium%3Dcta%26utm_campaign%3Doms_lite)