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OMS Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

Orders Made Simple (“we,” “us,” or “OMS”) is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and safeguard your information when you use our services, including the Orders Made Simple web and mobile apps.

You can use many features of OMS without submitting personal information. However, some services require data to function properly — those are outlined below.

1. Your Rights

As a user and data subject, you have the following rights under the General Data Protection Regulation (GDPR) and other applicable laws:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or correct inaccurate or incomplete information.

  • Deletion: Request the erasure of your personal data under certain conditions.

  • Restriction: Ask us to limit how we process your data.

  • Portability: Request your data in a machine-readable format for transfer to another provider.

  • Objection: Object to processing, especially for direct marketing.

  • Complaint: Submit a complaint to a supervisory authority if you believe your rights have been violated.

We’ll notify third parties of any data corrections, deletions, or restrictions where feasible and not disproportionately burdensome.

2. Cookies

Our website uses cookies to improve functionality and user experience, including features like language preferences and session continuity.

  • Legal Basis: These are processed under Art. 6(1)(b) GDPR (contractual necessity) or Art. 6(1)(f) GDPR (legitimate interest).

  • Session Cookies: Automatically deleted when your browser is closed.

  • You can control cookie preferences through your browser settings.

3. Technical & Server Data

When you visit our platform, technical data may be collected automatically (e.g., browser version, OS, IP address, access times, referring URLs).

  • Purpose: Used for security, troubleshooting, and performance analysis.

  • Legal Basis: Legitimate interest under Art. 6(1)(f) GDPR.

  • This data is anonymised and not used to identify individuals.

4. User Registration

To use certain features (e.g. supplier ordering, invoice uploads, recipe management), registration is required.

  • Data collected includes your name, email, venue name, and contact details.

  • IP address and timestamp of registration are stored to prevent abuse.

  • Your data is used solely for delivering and improving OMS services.

  • We do not sell or share your personal data with third parties for marketing.

5. Contact & Customer Support

When you contact us (via email, support chat, or forms), we process your data to respond to your request.

  • Legal Basis: Art. 6(1)(b) GDPR (performance of a contract or steps prior to entering into one).

  • Data is deleted once your inquiry is resolved, unless retention is legally required.

6. Billing & Subscriptions

When you subscribe to a paid OMS plan, we process payment details via a secure third-party provider (e.g. Stripe).

  • OMS does not store credit card numbers directly.

  • Billing data is processed only to manage your subscription, renewals, and refunds.

7. Data Access & Deletion Requests

You can request access to your personal data, ask for it to be corrected or deleted, or withdraw consent where applicable.

To do so, please email us at [insert contact email] and we’ll respond within the legal timeframe.

8. Data Retention

We retain personal data only as long as necessary to provide our services and meet legal obligations. Data is securely deleted or anonymised when no longer needed.

9. Changes to This Policy

We may update this policy as our services evolve or to stay compliant with regulations. Material changes will be communicated via email or in-app notice.

10. Contact Us

For any privacy-related questions or requests, you can reach us at:

Orders Made Simple
Email: info@ordersmadesimple.com

Terms of Service

Effective Date: 29 February 2024
Last Updated: 17th April 2025

By creating an account with Orders Made Simple, you agree to these Terms of Service (“Terms”). Please read them carefully before using our platform.

1. Introduction

1.1 Who We Are

Orders Made Simple (“OMS”, “we”, “us”, or “our”) provides software-as-a-service (SaaS) tools for hospitality businesses to manage supplier ordering, cost tracking, and margin visibility.

1.2 Acceptance of Terms

By registering for an OMS account or using our services, you confirm that you’ve read, understood, and agreed to be bound by these Terms.

1.3 Updates to These Terms

We may revise these Terms from time to time. You’ll be notified of significant changes at least 30 days in advance via email or in-app notice. Continued use after the effective date constitutes acceptance of the updated Terms.

2. Account & Usage

2.1 Eligibility & Business Use

OMS is designed for commercial use by hospitality professionals. By signing up, you confirm that you are using our platform for business purposes only.

2.2 Account Security

You are responsible for keeping your login credentials secure. You must not share your login or impersonate another user. Any activity under your account is your responsibility.

2.3 Acceptable Use

You agree not to:

  • Upload or distribute harmful or malicious code

  • Attempt to disrupt or impair OMS’s services or infrastructure

  • Use OMS for unlawful, deceptive, or unauthorised purposes

Violation of these terms may result in account suspension or termination.

2.4 Access to Services

OMS provides cloud-based software and hosts your data as part of our service. We will make the latest version of our app and its features available, including updates and improvements.

3. Service Availability & Quality

3.1 Uptime Commitment

We aim to provide stable and reliable service at all times. While we strive for high availability, occasional downtime may occur due to maintenance or issues outside our control.

3.2 Technical Interruptions

We are not liable for service interruptions caused by third-party providers, internet outages, or force majeure events. We’ll act promptly to restore functionality in the event of downtime.

4. Data, Content & Liability

4.1 Data Responsibility

You are responsible for the accuracy, legality, and licensing of any data or content uploaded to OMS (e.g., invoices, images, pricing information).

4.2 Security & Third-Party Access

We implement security measures to protect your data, but cannot guarantee against unauthorised access (e.g., hacking). You acknowledge the risk and agree to take reasonable precautions on your end.

4.3 Indemnity

You agree to indemnify and hold OMS harmless from any third-party claims or legal disputes arising from your use of the platform, including data breaches or content violations.

4.4 Account Suspension

If we suspect unlawful activity or rights violations on your account, we may temporarily suspend access. You’ll be notified and given the opportunity to respond. Access may be restored once the issue is resolved.

5. Support & Contact

5.1 Support Channels

You can reach our team for help, feedback, or issues via email at:
📧 info@ordersmadesimple.com

Support is generally available Monday to Friday during standard UK business hours.

6. Communication & Notices

All legal notices and formal communications must be made in writing. Email is considered a valid form of written communication. You agree to keep your contact information up to date.

7. Legal Provisions

7.1 Severability

If any clause in these Terms is found to be invalid or unenforceable, the remaining terms will continue in full effect. Invalid provisions will be replaced with a valid one that closely matches the original intent.

7.2 Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

8. Effective Date

These Terms of Service are effective as of 29 February 2024. Updates or changes will be communicated through your registered email or in-app notices.